complaint

To save confusion this is not a review for Sports Direct (http://sportsdirect.com) or Direct Sports in the USA (http://directsports.com) but my personal experience of the UK based Direct Sports (http://www.directsportseshop.co.uk)

Direct Sports is an online sports store specialising in racket sports. Their website is either http://www.directsportseshop.co.uk or http://www.directsports-eshop.com. After selling one of my current rackets I thought I would try something new out for 2010. After much research I was on the hunt for a Babolat Pure Drive Roddick GT Plus. The best price was at both http://www.prodirecttennis.com and http://www.directsportseshop.co.uk. I finally chose Direct Sports because they took Paypal (which I had some credit on already) and they also offer a stringing service for just the price of the string (even though the string is overpriced). On ordering they also threw in a free gift of your choice (A choice from rackets, balls and bags) and so I chose a Babolat Club Line 3 Racket Bag as part of my purchase. To top everything off, next day delivery was free of charge because I had purchased a racket (normally 2-4 days is free of charge). All looked great, I put my order through at 3pm on 29th December 2009 which was the cut off time for next day delivery and so I was looking forward to having my shiny new racket on the 30th December 2009.

I was very excited on the 30th December 2009 and so I logged on to my order history and the status had not changed from ‘Payment Taken’. I waited until 3.34pm but it hadn’t arrived yet so I called customer service on 01740 646961 and Read More »Don't shop at Direct Sports Online!